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Posts Tagged ‘ SMART ’

August 3, 2010


Leading wireless services provider Smart Communications, Inc. (SMART) recently conducted its first Mobile Internet Customer Education Program talk to about 300 students of the Philippine Women’s University (PWU). The program is part of SMART’s “Internet for All” advocacy, which aims to provide affordable access to Internet to Filipinos nationwide. The country currently has only 24 million Internet users, and out of SMART’s 44 million subscribers, only roughly 10% access the Internet from their cellular phones. Smart Bro subscribers number 1.2 million as of end-March 2010. The program will be rolled out from July to November 2010 in 36 SMART Experience Centers and PLDT centers nationwide.
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August 3, 2010


Leading wireless services provider Smart Communications, Inc. (SMART) recently conducted its first Mobile Internet Customer Education session to around 300 students of the Philippine Women’s University (PWU). The program is part of SMART’s “Internet for All” advocacy, which aims to provide affordable access to Internet to Filipinos nationwide. The country currently has 24 million Internet users, and out of SMART’s 44 million subscribers, only roughly 10% access the Internet from their cellular phones. The program will be rolled out from July to November 2010 in 36 SMART Experience Centers and PLDT centers nationwide.
Photo shows (left to right) Onofre Herrera Jr., SMART South NCR Community Care specialist; Denies Argarin, SMART training supervisor; Chat Manaois, SMART Business and Development officer; Dr. Fiel Nierva, PWU Marketing head; Ofel Verceles, PWU Corporate Management Information and Computer Service director;  Elisa Maligalig, PWU Student Affairs director; Alfredo Reyes, PWU president and CEO; Olivia Villafuerte, PWU Alumni director; Aurora De Leon, PWU Special Project director; Mary Ann Zuniga, SMART South NCR Area manager; and Giselle Garcia, SMART North NCR Area manager.
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June 23, 2010

uccpDr. Ben Eisner, the new president and chief operating officer of global contact center solutions provider Cosmocom, recently visited the Philippines and was welcomed by executives of premier ICT company ePLDT. During his stay, Dr Eisner and other Cosmocom officials toured ePLDT’s VITRO Data Center as well as the PLDT and SMART Contact Centers. Dr. Eisner also met with ePLDT president and chief executive officer Beth G. Lui as well as top representatives from PLDT and SMART during a special dinner held in his honor. Cosmocom technology is available in the country through ePLDT’s Unified Contact Center Plus line of solutions, which is currently used by clients from various industries including the BPO and financial sectors. Photo shows (seated from left) Jessica Powell, Vice President for Sales and Marketing-ePLDT; Yohlie C. Jarlego, Assistant Vice President for IP Contact Center Solutions-ePLDT; Joy Sanchez, Customer Care Department Head-SMART; Dr. Ben Eisner; Mrs. Shlomit Eisner; and Beth G. Lui. (standing from left) Andie Rees, Vice President for Asia Pacific and Japan-Cosmocom; Joma Cruz, Corporate Customer Care Head-PLDT; Gene de Guzman, Corporate Operations Support Head-ePLDT; Aislinn Duque, CRM Support Services Manager-ePLDT; Joe Bondoc, Adaptive Credit and Payment Systems Department Head-SMART; Adrien Tan, Senior Manager for Technical Operations/Customer Care-SMART; Beng Kiat Yeo, Channels Director for Asia Pacific-Cosmocom; and Joey Torregoza, Service Delivery Management Head-ePLDT.
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June 23, 2010

CosmoCom, the global leader in unified customer communications, recently announced that the 1,200-seat customer contact center of Smart Communications, Inc. (SMART), the largest mobile telephone service provider in the Philippines, has fully upgraded to a next-generation contact center solution by adopting the Unified Contact Center Plus (UCCP) system. This CosmoCom-powered hosted service is a product of SMART sister company and information and communications technology firm ePLDT and built on the high-capacity, high availability CosmoCom platform.

Using the flexible CosmoDesigner tool, ePLDT was able to design for SMART a self-service Interactive Voice Response (IVR) for callers. Prepaid subscribers, which comprise the bulk of SMART’s over 40 million subscribers, may already inquire about their balance details and receive information via SMS, thus reducing the number of calls for agents.

With ePLDT’s UCCP, SMART may now also launch outbound marketing campaigns faster, and deploy agents anywhere more quickly and more effectively. With the many innovations built around the self-service capabilities of CosmoCall, SMART’s service level metrics are likewise improving dramatically.

ePLDT launched UCCP in 2007 as the first all-IP, multi-tenant, hosted contact center solution in the Philippines. With CosmoCall Universe as its foundation, the UCCP solution offers an improved customer service experience with its multi-channel contact design and its support of the value proposition CosmoCom calls Consolidation 2.0.

ePLDT’s partnership with CosmoCom has enabled the company to offer reliable and cost-effective contact center solutions to its clients. Customers include local and international private companies, government agencies, SME businesses, and now SMART.

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By Preston Gralla
May 5, 2010

1aaaBenefitting from the company’s power-saving architecture, transistor and circuit design expertise, plus unique manufacturing process techniques, Intel Corporation today unveiled its newest Intel Atom processor-based platform (formerly “Moorestown”).

The technology package provides significantly lower power consumption1 and prepares the company to target a range of computing devices, including high-end smartphones, tablets and other mobile handheld products. The chips bring Intel’s classic product strengths – outstanding  performance to run a comprehensive and growing number of rich media and Internet applications, a choice of software, and the ability to easily multitask – across a number of applications, including HD video and multi-point videoconferencing.

“Intel has delivered its first product that is opening the door for Intel Architecture [IA] in the smartphone market segment,” said Anand Chandrasekher, Intel senior vice president and general manager of the Ultra Mobility Group. “Through “Moorestown,” Intel is scaling the benefits of IA while significantly reducing the power, cost and footprint to better address handheld market segments. As a result of our efforts, the Intel Atom processor is pushing the boundaries of higher performance at significantly lower power to show what’s possible as handheld devices become small, powerful mobile computers.”

The platform includes the Intel® Atom™ Processor Z6xx Series Family (formerly “Lincroft” system-on-chip [SoC]), the Intel Platform Controller Hub MP20 (formerly “Langwell”) and a dedicated Mixed Signal IC (MSIC), formerly “Briertown.”

The platform has been repartitioned to include the Intel Atom Processor Z6xx, which combines the 45nm Intel Atom processor core with 3-D graphics, video encode and decode, as well as memory and display controllers into a single SoC design. It also includes the MP20 Platform Controller Hub which supports a range of system-level functions and I/O blocks. Additionally, a dedicated MSIC integrates power delivery and battery charging, and consolidates a range of analog and digital components.

Collectively these new chips deliver significantly lower power including >50x reduction in idle power, >20x reduction in audio power, and 2-3x reductions across browsing and video scenarios – all at the platform level when compared to Intel’s previous-generation product1.  These power savings translate into >10 days of standby, up to 2 days of audio playback and 4-5 hours of browsing and video battery life3. When combined with 1.5-3x higher compute performance, 2-4x richer graphics, >4x higher JavaScript performance, and support for full HD 1080p high-profile video decoding and 720p HD video recording, these low-power innovations bring a rich, PC-like visual experience to powerful handheld computers.

Building on the C6 state in the original Intel Atom processor design, the SoC incorporates new ultra-low-power states (S0i1 and S0i3), which take the SoC to 100 micro-watts. At the platform level, Intel implemented a new, fine grain OS power management approach that manages the idle and active power states across all aspects of the system based on usage scenarios. This software-managed technique applies aggressive power and clock gating across the SoC’s power islands and system voltage rails. Additionally, Intel used a new high-K 45nm2 LP SoC process to support a multiple transistor design with a range of high-voltage I/Os.

These power management capabilities, when combined with Intel® Burst Performance Technology for high-performance on demand, and Intel’s Bus Turbo Mode for high-bandwidth on demand, help to deliver industry leading performance and power efficiency across a range of handheld devices.

“After we delivered the first-generation Intel Atom processor with 10x thermal power reduction, we challenged ourselves to achieve 50x power reduction at the platform level,” said Belli Kuttanna, chief Intel Atom processor architect. “We are delighted to have exceeded this goal while increasing performance and are proud of the architects and designers who consistently reinvent the possibilities of Intel Architecture.”

The Intel Atom Processor Z6xx Series Family, Intel Platform Controller Hub MP20 and the dedicated Mixed Signal IC are available today.

The new platform supports a range of scalable frequencies, up to 1.5 GHz for high-end smartphones and up to 1.9 GHz for tablets and other handheld designs. The chips also bring support for Wi-Fi, 3G/HSPA, and WiMAX, as well as  a range of operation systems, including Android*, Meego* and Moblin*. Intel is bringing together a breadth of applications and ecosystem support across these platforms to enable a software- and Internet-compatible user experience for developers and consumers. For more information, visit www.intel.com/pressroom/kits/atom/z6xx/index.htm.

Intel, the world leader in silicon innovation, develops technologies, products and initiatives to continually advance how people work and live. Additional information about Intel is available at www.intel.com/pressroom and blogs.intel.com.

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Smart Communications Inc. (SMART), the country’s leading wireless services provider, now offers a new postpaid plan which lets Smart Bro subscribers enjoy unlimited, high-speed broadband access at the flat rate of only P1,500 per month.

Offered by SMART-subsidiary Smart Broadband, Inc. (SBI), Smart Bro provides wireless, high-speed Internet access by connecting to SMART’s nationwide mobile broadband coverage.

The new Smart Bro Plan 1500 comes with Smart Bro’s Plug-It, a USB stick-type modem – which can be used right out of the box after a quick and easy installation — making the service extremely portable and user-friendly, and gives broadband speeds of up to 2 mbps.

The new plan also comes with unlimited Wi-Fi access at all Airborne Access hotspots all over the country. Airborne Access is the country’s largest Wi-Fi hotspot operator, and is a subsidiary of PLDT, SMART’s parent company.

“This new plan increases the broadband options available to our subscribers and gives them the freedom and flexibility to access and benefit from the Internet as long as they want, from wherever they are in the country,” said Ava Española, product manager of Smart Bro.

SMART’s expanded and upgraded network coverage offers High-speed Packet Access (HSPA), which is the faster version of the original 3G technology. The entire Metro Manila area, as well as all major towns and municipalities from Ilocos Norte to Davao del Sur, are now covered with HSPA – or high-speed broadband experience on a mobile device, such as a mobile phone or a Smart Bro USB modem.

Applying for a Smart Bro Plan 1500 subscription is quick and easy. Interested individuals just need to fill out an application form, and present a valid proof of identification, a proof of address, and a financial document such as one’s latest income tax return, current bank statement, or a bank certification letter, at any SMART Wireless Center nationwide.

Initial cash-out for the 24-month subscription is only P1,500, which serves as the first monthly subscription fee (MSF).

“As we innovate and offer more and more services under our mobile broadband portfolio, we hope to advance SMART’s vision of ‘Internet for All’, or to bring the benefits of broadband Internet to grassroots level,” said Española.

SMART now has over 3,300 wireless broadband-enabled base stations providing high-speed Internet access to over 949 cities and municipalities nationwide. Smart Bro is an important component of the PLDT group’s strategy to be at the forefront of “broadbanding” the country.

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Guido R. Zaballero, Smart department head for red mobile;
Danilo Mojica, Smart Wireless Consumer Division head;
and Orlando Vea, Smart chief advisor firing up the
ceremonial button to signal the launch
of the enhanced and expanded services of red mobile.

red mobile, the newest prepaid network in the country, recently unveiled its expanded service offerings, which are now available on the 2G network. For as low as P30.00, subscribers will enojoy the country’s lowest call rate of P0.50 per minute, for all red-to-red voice and videocalls.

“This newest service offering of red mobile is part of our effort to provide the consumer with enhanced services to address their varying communication needs,” said Orlando B. Vea, Smart chief wireless advisor. “By making our service now available on 2G, and by utilizing the nationwidest network of the country’s leading wireless provider, we are making the value-for-money services more accessible to the increasingly mobile Filipino,” Vea added.

In April 2009, Smart purchased Connectivity Unlimited Resources Enterprise Inc. (CURE) in a bid to expand its 3G service. The move complements Smart’s 3G service expansion and enhancements efforts, which include the rollout of higher speed wireless broadband services.

“By combining red mobile’s revolutionary call rates and services with Smart’s telecommunication infrastructure and technology, subscribers may be assured of the same network coverage, same call quality and same load distribution channel comprised of over a million load retailers nationwide,” said Danilo J. Mojica, Smart wireless consumer division head.

“This move to make the country’s lowest call rate available to a wider consumer base via the 2G network is our response to the clamor for more affordable call package,” said Guido R. Zaballero, Smart department head for red mobile. “We are confident that red mobile’s enhanced and expanded services will provide the consumer with an ideal combination of product value and quality service,” he concluded.

The newest offering of red mobile, which now only needs a top-up of P30.00 worth of load, no longer requires registration to avail of the P0.50 red-to-ed call rate. The P30.00 load offering is valid for both 2G and 3G calls. This newest service offering also coincides with the latest tri-media advertising campaign of red mobile, which kicks off on July 3, 2009.

red mobile’s offer is consummable to the last centavo, giving the subscriber the flexibility to make a phone call or send an SMS message – red-to-red or even to another network. For more information log on to www.redmobile.com.

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Philippines’s leading operator SMART Communications and HTC Corporation, a global leader in mobile phone innovation and design, today unveiled the first Android-powered mobile phone the HTC Magic to Philippines’s market. A tablet-style device, with a sleek design and unprecedented compactness for a smartphone featuring the Android platform, the HTC Magic enables a superior mobile internet experience.

Further enhanced with Outlook synchronization, Smart Dialer, and an onscreen keyboard with predictive text, the HTC Magic is a true entertainment and communication powerhouse.

Providing broad flexibility for personalization

The HTC Magic has a 3.2-inch HVGA touch screen display and features a trackball for easy access, a 3.2megapixel camera and GPS. It provides full fidelity PC browsing experience, where users can expand and personalize their phone to fit their lifestyle.

“The HTC Magic embodies the compact style and sophistication for which HTC has come to be known, with the powerful and intuitive internet experience for which the Android platform was designed,” says Peter Chou, president and CEO, HTC Corporation.

“To truly maximize the power of advanced, all-in-one devices, they need to be powered by innovative operator technologies – offering the HTC Magic through SMART Gold is a natural fit,” said Annie P. Naval, marketing group head of SMART.

Superior support and unbeatable mobile internet experience

HTC Magic features a trackball with zoom in/out function. It also provides fit the width rendering, and auto screen rotation for easy navigation and internet browsing.

Simply Better

HTC Magic is now enhanced with cool HTC goodies like Smart Dialer and a versatile on-screen keyboard. Smart Dialer lets you call people in whatever way you think, by either dialing their phone number or by dialing the first few letters of their name. The versatile keyboard lets you choose your favorite way to type and the predictive text completion helps you write faster than you can finish your thoughts.

Choose Your Connections

Take your inbox or inboxes with you wherever you go. HTC Magic makes it worry-free with easy account set up, multiple mailbox support and Microsoft Exchange server synchronization for email, calendar and contacts. Simply put, with HTC Magic, you can always keep your personal and office emails flowing.

Pricing & Availability

The HTC Magic will be available for New Connect and Retention subscriptions through Smart Gold Plans 500, 800, 1200, 1800, 2500, 3500.  The postpaid line will be under a 24 month lock in period.  Standard retail HTC Magic package will come with a 2GB microSD card.

Specifications
Processor Qualcomm MSM7200A, 528 MHz
Operating System Android
Memory

ROM: 512 MB
RAM: 288 MB

Dimensions / Weight 113×55.56×13.65mm / 116g
Display 3.2-inch TFT-LCD flat touch-sensetive screen (320×480)
Network

HSPA/WCDMA:

  • 900/2100 MHz
  • Up to 2 Mbps up-link and 7.2 Mbps down-link speeds

Quad-band GSM/GPRS/EDGE:

  • 850/900/1800/1900 MHz

(Band frequency and data speed are operator dependent)

Device Control Trackball with Enter button
GPS Internal GPS antenna
Connecitivity Bluetooth 2.0 with EDR and A2DP
Wi-Fi: IEEE 802.11 b/g
HTC ExtUSB (11-pin mini-USB 2.0 and audio jack in one)
Camera 3.2megapixel camera with auto focus
Audio
supported formats
AAC, AAC+, AMR-NB, MP3, WMA, WAV, AAC-LC, MIDI, OGG
Video
supported formats
MP4, 3GP
Battery

Rechargeable Lithium-ion battery
Capacity: 1340 mAh
Talk time:

  • Up to 400 minutes for WCDMA
  • Up to 450 minutes for GSM

Standby time:

  • Up to 660 hours for WCDMA
  • Up to 420 hours for GSM

(the above are subject to network and phone usage)

Expansion Slot microSD card (SD 2.0 compatible)
AC Adapter Voltage range/frequency: 100 ~ 240V AC, 47/63 Hz
DC output: 5V and 1A
Special Features G-sensor
Digital Compass(3rd party software is needed)
Value Added
Applications
Microsoft Exchange synchronization for email, calendar
and contacts, PDF Viewer, Quick Office, Smart Dialer,
SlideMe Application Manager and Teeter game
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smart

Smart Communications Inc., the country’s leading wireless services provider, became the first Philippine customer to receive SAP certification as a Customer Center of Expertise (Customer COE) for SAP Solutions.  SMART’s certification followed a successful completion of SAP’s skills auditing process in December 2008.  This is a significant milestone for SMART and affirms their ERP systems standards organization-wide.  SMART’s certification also means that the Philippines can be included in the list of countries with an SAP-certified Customer COE.

“Given that SMART is a very dynamic organization, having an IT system which can adapt to the changing needs of the various business units is a must.  The system and solutions must also be simple and easy to use by our employees.  As a Certified Customer COE, the company’s IT Group has instilled the discipline and has grown in maturity as a result of using SAP solutions in its operations.  The team has honed its skill to evolve the SAP solution, making it continuously relevant to the business environment, while maintaining the stability of the systems used in daily operations,” said SMART chief wireless advisor Orlando B. Vea.

SMART COE team, called the IT Corporate Systems Department, spearheaded the integration of various stand-alone systems within the company, and delivered enabling solutions. The team handles ERP-related implementation, maintenance and continuous improvements in support of business requirements.

SMART chief information officer and IT Group head Wilma Cruz said “With SAP, the database of ERP-related transactions has been centralized, simplifying the solution landscape not only for SMART, but also for the PLDT (Philippine Long Distance Telephone Co.) Group.”  For instance, the Finance teams of the PLDT Group are now utilizing the SAP business consolidation system quite extensively to support the continuing expansion of the Group, as well as the need for Sarbanes-Oxley compliance.  Furthermore, the Human Resource Management and Development, Logistics, Purchasing and Properties Facilities Equipment departments are benefiting from the system. Aside from SMART, parent company PLDT, ePLDT, Inc. and other subsidiaries also use SAP.

A Customer Center of Expertise can serve as the single source of truth – and hub – for functional collaboration between the business and IT units, and between the organization and SAP, with SAP Solution Manager providing the necessary infrastructure. “The Customer COE can help increase the transparency of business processes, and limit downtime to boost system and process availability,” said Jennifer Ligones, Country Manager, SAP Philippines.

In order to achieve primary certification under the Customer COE, there were five key areas that were reviewed, namely contract management, support desk, information management, coordination of innovation requests and service planning. “Customers should really leverage the Customer Center of Expertise as this ensures business continuity, innovation and protection of investment, business process improvement, and the reduction of total cost of operations,” said Juergen Reinhardt, Vice President of SAP Active Global Support in South East Asia.

“SAP is truly proud to count SMART as the first Customer COE certified customer in the Philippines.  This is a milestone for both SAP and SMART because it affirms our commitment in pursuing excellence in the implementation and ongoing use of SAP. We hope more companies follow this lead moving forward,” Ligones added.

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