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Posts Tagged ‘ Fujitsu ’

Fujitsu Shows Windows 7-based Tablet

By Fei on January 13, 2011

By Melissa J. Perenson
January 13, 2011

SAN FRANCISCO – Fujitsu demoed its next-generation tablet at the Consumer Electronics Show. It came as no surprise, as the company has long been a player in highly mobile and slate-style products–especially ones aimed at corporate and vertical markets in previous pushes towards a tablet PC.

“There will be a lot of entries, and they’ll either fly or die,” Fujitsu’s product manager Paul Moore astutely notes.

For Fujitsu’s first tablet, due in the United States in the first half of 2011, the company is showing a 10-inch Windows slate design. The slate is running a 1280 by 800 resolution, 400 nit screen that uses N-trig’s multi-touch screen technology for doing finger and pen navigation on the same screen. (HP’s Slate, announced late fall 2010, already uses this technology, and N-trig has announced support for Android devices as well.) This technology alone makes the unnamed Fujitsu slate a good fit for the company’s target vertical markets, which include finance and healthcare.
The unit will have Windows 7 Professional running on an Intel Atom Oaktrail-based system with a self-encrypted solid state drive, an option for wireless broadband, plus standard connectivity like Wi-Fi and Bluetooth, biometric security (a small swipe is on the underside of the unit), and front- and rear-facing cameras and microphones.
Fujitsu expects the slate to come in at about 1.7 pounds, a figure Moore notes is about the same across his competitive set just because of the all the component requirements necessary to create a Windows slate. The price has yet to-be-determined, but “competitive” with other Windows tablets.

As for Android? “We’ve been leery of the Android OS,” admits Moore. “We have an Android slate on the roadmap, and it would have Honeycomb. But the regions for distribution have not been settled yet.” Moore says the Android slate will ship in Japan, but he’s not sure if it will make it to U.S. shores.

Also unknown is whether the Fujitsu phone displayed at CES will make it Stateside, either. Fujitsu showed a Docomo phone that ships in Japan today. The hook? The phone, in black and gold, is waterproof: Drop it in water, and it will survive. At the least, the company plans to take the technology of the interface and the waterproof feature, and considering integrating it into an Android based tablet later this year.

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By Martyn Williams
October 7, 2010


TOKYO – Fujitsu’s newest cell phone might have users seeing double. The handset has two screens and thanks to an innovative user-interface design the extra screen real-estate could help bring clarity to cloud-based mobile services.

The phone, which is on show at this week’s Ceatec electronics show in Japan, is only a concept and Fujitsu doesn’t have a firm commercialization plan at present, but it was developed with an eye to future LTE data services.

NTT DoCoMo is scheduled to launch an LTE network this year that will support download speeds of up to 75Mbps, which is several times faster than current 3G networks. The introduction of the technology is expected to spur the development of new cloud-based services.

“We wanted to gather cloud data and local data, but if you have only one screen it will be a bit complicated,” said Masashi Tanimura, who works at Fujitsu’s UI planning center in its mobile phone unit. To make it easier for users to understand, the company decided to use one screen to represent the cloud and another to represent local data.

In a demonstration of a photo sharing application, images stored in the handset can be transferred to the cloud with a slide of the finger on the phone’s lower touch screen. By moving to the upper screen, the photos can be manipulated in the cloud, for example by choosing a folder in which to store them.

“We have some interaction so the user can notice it’s going from the local side to the cloud service,” said Tanimura as he demonstrated the sweeping motion of images from one screen to another.

When closed the phone looks like a conventional clamshell handset. Only when it’s opened up does it become clear it’s something unusual. The phone can be used like a clamshell, with each screen in portrait orientation, one above the other, or thanks to an versatile hinge can twisted around so that the screens move to landscape orientation one above the other.

In some applications the extra screen space is used to bring clarity to the mobile desktop. For example, when viewing mail the list of messages can populate the top screen and the content of the selected message is on the bottom screen.

NTT DoCoMo’s LTE network is scheduled to launch in December. The first LTE handsets are due in 2011.

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August 26, 2010

Intel Corporation announced that a dozen of new netbooks based on its new mobile dual-core Intel Atom processors are available in stores today. The netbooks – available now and through the end of the year from manufacturers including Acer, ASUS, Fujitsu, Lenovo, LG, Samsung, MSI, and Toshiba – enable new levels of support for applications like games, as well as Adobe Flash* technology for access to a number of Web pages including online hotel booking systems and multimedia sites such as YouTube* and Hulu*.

“Acer strives to continually improve on our customers’ total mobile experience, whether it is increased responsiveness or extended Internet interactivity through longer battery life,” said David Lee, associate vice president of Acer’s Mobile Computing Business Unit. “We are pleased to select dual-core Intel Atom processors for Acer netbooks, helping to empower netbook users achieve even more – both at work and at leisure.”

With the dual-core Intel Atom processor N550, consumers can enjoy Internet access on the go with a more responsive experience in the same compact form factor, DDR3 memory support and similar great battery life as the single-core Intel Atom processor N450.

“In their short history, the netbook category has experienced impressive growth,” said Erik Reid, director of marketing for mobile platforms at Intel. “Having shipped about 70 million Intel Atom chips for netbooks since our launch of the category in 2008, there is obviously a great market for these devices around the world.”

New netbooks based on dual-core Intel Atom chips arrive in stores today and are available at a variety of consumer-friendly price points. For more information, visit www.intel.com/products/processor/atom/index.htm.

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By Tony Bradley
August 25, 2010

SAN FRANCISCO – Intel has launched the Atom N550 today–its first dual-core Atom processor. The next-generation Atom processor boosts the power and capabilities of smaller mobile computers–providing businesses with even more cost effective options for portable computing.

The Atom N550 processors is available on the shelf as of today in a dozen or so different netbook models. The manufacturers that are already on the dual-core Atom bandwagon include Acer, ASUS, Fujitsu, Lenovo, LG, Samsung, MSI, and Toshiba.

The Atom was designed by Intel to provide a more energy-efficient alternative to the Celeron-M processors that were being used in netbooks at the time. The launch of the Atom made the netbook a more powerful mobile computing platform and basically ignited the explosion of the netbook market.

“In their short history, the netbook category has experienced impressive growth,” said Erik Reid, director of marketing for mobile platforms at Intel. “Having shipped about 70 million Intel Atom chips for netbooks since our launch of the category in 2008, there is obviously a great market for these devices around the world.”

As the high end of notebooks–the larger and more powerful cousins of the netbook–evolve from dual-core to the more powerful quad-core processors, the Atom N550 moves the diminutive netbook platform into the dual-core era. The Atom N550 processor runs at 1.5GHz, and includes support for DDR3 memory as well.

Netbooks are the first out of the gate with the new Atoms–and the netbook market represents the most obvious benefactor of the transition to dual-core processing–but there are wider applications for the new Intel processors as well. The more powerful processor also opens the possibility of dual-core smartphones and tablets as technology continues to migrate to mobile platforms.

Intel’s work with Nokia to develop the Meego mobile operating system, and its purchase of McAfee to provide better security for connected devices of all shapes and sizes also hint at what may be on the horizon for Intel.

Companies that want to provide employees with portable computers, but don’t need mobile users to have top-end computing power can explore the possibility of deploying dual-core netbooks rather than full-blown notebook PCs. Even single-core netbooks are capable of completing the vast majority of tasks that mobile workers might need to perform.

Netbooks are smaller and lighter than notebooks, making them easier to lug around while on the go. They also have significantly better battery life than typical notebooks–lasting six hours or more on a single charge. And, let’s not forget that netbooks are generally much cheaper than typical notebook PCs.

Smartphones and tablets have pushed netbooks to the back of the mobile computing bus, but those platforms have limitations and sometimes mobile workers need a “real” computer. The Atom N550 processors bring dual-core power to netbooks, and expand the possibilities for computing on the go.

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NEWS HIGHLIGHTS

  • Sales from Acer, ASUS, Fujitsu, Lenovo, LG, Samsung, MSI, Toshiba and others start today and through end of the year.
  • Intel has shipped more than 70 million Intel® Atom™ netbook chips since its 2008 launch.

SANTA CLARA, Calif., – Intel Corporation announced today that a dozen of new netbooks based on its new mobile dual-core Intel® Atom™ processors are available in stores today. The netbooks – available now and through the end of the year from manufacturers including Acer, ASUS, Fujitsu, Lenovo, LG, Samsung, MSI, and Toshiba – enable new levels of support for applications like games, as well as Adobe Flash* technology for access to a number of Web pages including online hotel booking systems and multimedia sites such as YouTube* and Hulu*.

“Acer strives to continually improve on our customers’ total mobile experience, whether it is increased responsiveness or extended Internet interactivity through longer battery life,” said David Lee, associate vice president of Acer’s Mobile Computing Business Unit. “We are pleased to select dual-core Intel Atom processors for Acer netbooks, helping to empower netbook users achieve even more – both at work and at leisure.”

With the dual-core Intel® Atom™ processor N550, consumers can enjoy Internet access on the go with a more responsive experience in the same compact form factor, DDR3 memory support and similar great battery life as the single-core Intel® Atom™ processor N450.

“In their short history, the netbook category has experienced impressive growth,” said Erik Reid, director of marketing for mobile platforms at Intel. “Having shipped about 70 million Intel Atom chips for netbooks since our launch of the category in 2008, there is obviously a great market for these devices around the world.”

New netbooks based on dual-core Intel Atom chips arrive in stores today and are available at a variety of consumer-friendly price points. For more information, visit www.intel.com/products/processor/atom/index.htm.

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By Nate Ralph
February 11, 2009

SAN FRANCISCO – Fujitsu’s LifeBook line has produced some impressive contenders among tablet PCs, and the Fujitsu LifeBook T4410 rates as a solid and versatile performer for business users. With a glut of multitouch-friendly tablets (including the vaunted Apple iPad) promising to revolutionize the way we compute, it’s easy to forget that convertible laptops have been around for a while now. The LifeBook T4410 ($1299 for the configuration we tested) may not match the low prices of those “other” tablets, but it has the advantage of being a fully functional laptop, too.
The T4410 houses a 2.2GHz T6670 Core 2 Duo CPU; 2GB of DDR3-1066 RAM; and a 160GB, 5400-rpm hard drive. Running Windows 7 Professional (32-bit), the T4410 earned a mark of 86 on our WorldBench 6 test suite. That’s a scant three points higher than its older sibling, the Fujitsu LifeBook T5010, which ran Windows Vista Business edition on similar components. We timed the unit’s battery life at almost 4.5 hours, putting slightly above the average for all-purpose laptops.

Like the T5010, the LifeBook T4410 is built for business. The screen’s bezel accommodates a 2.0-megapixel Webcam, a pair of microphones, a fingerprint reader, a pair of speakers, a sliding power switch, and five customizable shortcut buttons. It looks a bit cluttered when you work in standard laptop mode, but the logic becomes clear when you fold the screen down, and everything remains readily accessible. The screen’s orientation can be shifted with the push of a button–handy for switching from portrait to landscape mode, or for adjusting to suit left- or right-handed users.

The chassis is sturdy, and the screen swivels smoothly, without feeling flimsy. The T4410 also offers a fair number of connectivity options, scattered about the base: three USB ports, a four-pin FireWire port, HDMI and VGA outputs, gigabit ethernet, multiformat card reader, and an ExpressCard slot. The DVD burner is housed in a modular bay, and you can replace it with a second battery (at extra cost) if you need to spend more time away from the power outlet. The speakers are predictably subpar–this is a business notebook, after all–so if audio playback is important to you, you’ll want to pick up a pair of headphones or a proper set of speakers.

I found the 84-key keyboard comfortable to type on, with reasonably quiet and evenly spaced scissor keys. The undersize function keys make some tasks a bit of a chore, and the lack of dedicated media keys is disappointing, but overall the experience is still pleasant. The T4410′s trackpad is less impressive. Though smooth and responsive, it is a bit narrow and lies flush with the armrest; inevitably, touch-typists who have large hands will graze it, sending their cursor flying and making extended typing sessions frustrating.

But never mind the trackpad: You’re here for the touchscreen. If you enjoy writing on dead trees and have yet to dabble with Windows 7′s excellent handwriting recognition, you’re in for a treat. The T4410′s 12.1-inch display sports a resolution of 1200 by 800, and is large enough to write on comfortably. The recognition program adeptly translates all but the most doctorly of scribbles, and the T4410′s lightweight stylus (with eraser nub) stows handily into the base of the chassis. Spring for the optional dual digitizer, and you’ll get a capacitive multitouch screen. Multitouch gestures (also courtesy of Windows 7) are snappy and responsive, and the dual digitizer adds just $100 to the price-tag–a paltry surcharge for a device whose price starts at $1200.

Though Wacom supplies the display, the device lacks the pressure sensitivity of a proper Wacom tablet: Casual photo touch-ups and doodling in GIMP work well, but don’t expect to find a full digital canvas. Though the screen is bright and evenly lit, colors appeared muted, with greens and blues losing much of their luster. Screen glare can be a problem if your work take you outdoors, though the visibility is fine in low-light and under standard fluorescent office lighting. The display supports 160-degree vertical and horizontal viewing angles–an important consideration when you fold it down into its tablet mode.

Like the T5010, the T4410 comes tantalizingly close to being an exceptional digital note-taker, but a few concerns remain. The device still gets a little too warm–by no means hot, but potentially uncomfortable if you hold it aloft for extended periods of time–and it’s still a bit too heavy. Our test model with the included optical drive weighed 4.6 pounds, which may not sound like a lot, but can become quite burdensome if you hold it in the crook of your arm for very long.

I’d like to see Fujitsu ditch the optical bay altogether. You’d lose some of the machine’s functionality, but the concomitant improvements in portability and comfort would outweigh the loss of the DVD burner. Though the Fujitsu LifeBook U820 made a potentially excellent companion, the costs of miniaturization were too high: Windows Vista, an Atom processor, and a tiny 5.6-inch screen made the device at sluggish and difficult to use. Conversely, the T4410 is a bit too large, but delivers performance on a par with standard laptops while offering superior functionality through its stylus-friendly touchscreen. Until Fujitsu (or a competitor) offers a convertible laptop that straddles the line between netbook and all-purpose laptop, fans of touch who insist on having a proper keyboard should add the LifeBook T4410 to their short list of candidates.

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Five Big Tech Trends

By Fei on January 13, 2010

By Ian Paul
January 13, 2009

SAN FRANCISCO – The Consumer Electronics Show may be over, but the devices shown off last week in Las Vegas gave us a glimpse of where technology is headed this year. CES had its highlights, letdowns, and oddball gimmicks; but looking at all the coverage there were five trends that stood out for me among the thousands of devices and new technologies featured at this year’s trade show.

E-Readers

This year will see a slew of new e-reading devices from well-known gadget makers like Fujitsu, MSI, and iRiver, as well as smaller companies such as Plastic Logic and Spring Design. The latest crop of e-readers offers devices intended for more than reading books, too; the 11.5-inch Skiff was designed with magazines and newspapers in mind, and the dual-screen Entourage eDge, with one e-ink and one LCD screen, is aimed at replacing the paper textbook. The biggest name in e-reading devices, Kindle, didn’t sit still either, with Amazon announcing a Kindle DX with Global Wireless that can download content outside the U.S.

But e-readers may be in trouble if multipurpose tablet computers become a more popular option.
Read our CES e-reader coverage: 2010: Year of the E-reader and What Defines an E-Reader?

Tablets

There’s no doubt 2010 will be an important year for the tablet computer. These one-screen, touch-based devices were a huge attention-getter at this year’s CES. Microsoft CEO Steve Ballmer introduced the Hewlett-Packard Slate running Windows 7 during his CES keynote address, Lenovo showed off the >U1, an interesting notebook/tablet hybrid, and Notion Ink presented the Adam Smartpad. Of course, the biggest news for tablets may be yet to come if Apple introduces its own tablet later this month.

Read our CES tablet coverage:

Tablets Steal the Show at CES
The Dawn of the Tablet PC
Tablets Are Hot at CES

3D

With the release of the visually stunning movie Avatar in 3D it’s clear the format is no longer a silly gimmick, but a powerful filmmaking tool that will be in wide use in movie theaters this year. Aware of where the future is going, HDTV manufacturers are gearing up for the 3D future. Panasonic plans to have 3D TVs on store shelves this summer, and Sony’s first 3D sets may show up this spring.

Read our CES 3D coverage:

Panasonic Promises 3D Plasma HDTVs by Summer
HDTV 2010: Get Ready for 3D
Sony Emphasizes 3D
3D Comes Home

Car Tech

Chevrolet was showing off the electric-powered Volt at CES, which can be controlled from your smartphone similar to the Viper SmartStart app for the iPhone. You can control some of the Volt’s basic tasks like starting the engine, locking the doors, setting the alarm and checking your car’s battery life. But Ford stole the show for car-based technologies with Ford MyTouch, an update to its successful Ford Sync platform that integrated mobile devices with your vehicle. MyTouch will bring Wi-Fi and Web apps to your vehicle’s dashboard with features like Internet radio, Twitter and 3D maps for navigation. If you’re too not busy social networking or answering a phone call while you’re barreling down the highway at 105 miles per hour, Ford MyTouch can also give you information about your car’s overall health.

CES Car Tech coverage:
Car Tech Romances the Screen at CES 2010
Car Tech Speeds Up.

Android

Google continues to make inroads with its Android operating system for mobile devices, and this year’s CES was Android central. AT&T will introduce Android-based devices to its network, and Motorola is coming out with a third Android phone called the Backflip that will use the Motorola Blur overlay first seen on the Cliq. MIPS technologies showed off an Android-based set-top box that can send digital TV signals over the Internet (IPTV).
Outside of CES, Google launched the Nexus One at a special event last week. This touchscreen smartphone running Android OS 2.1 will be sold directly by Google to consumers, and is the company’s concept of what an Android phone should be.

CES Android Coverage:

A Slew of New Android Phones Appear at CES
Android Madness at CES
CES Day Zero: AT&T Goes Android and More

So those are the five things I noticed from this year’s CES, what’s your take? Will tablets overtake smartphones as the next generation of must-have devices? Will our cars become more about entertainment and less about driving? Do you plan on owning a 3D HDTV by this time next year? Let us know in the comments.

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December 21, 2009

Intel has announced new Intel Atom processors that feature integrated graphics built directly into the CPU, enabling improved performance and smaller, more energy-efficient designs in a new generation of netbooks and Atom-based entry-level desktop PCs. Major OEMs have committed to having systems on the new Intel Atom processors and a new companion chipset available within the next few weeks.

The newest Intel Atom platform, formerly codenamed “Pine Trail,” consist of a new Intel Atom processor, the N450, and a new low-power Intel NM10 Express Chipset (for netbooks). For entry-level desktop PCs, it consists of either the Intel Atom processor D410 or the dual core D510, also paired with the Intel NM10 express chipset. The Atom processor was designed from the ground up for small devices and low power, and remains Intel’s smallest chip, built on the company’s 45nm high-k metal gate manufacturing process. The overall package, including the chipset, just got smaller due to the increasing integration and 45nm manufacturing, which means smaller, more compact system designs, lower costs for OEMs and improved performance.

Broad Industry Momentum
Intel continues to see broad industry support for the Atom platform as netbook in particular have been hot sellers during a recessionary year due to their affordability, function and small size (7-10-inch screens). Additionally, Intel is expecting to see broad channel adoption for Atom in a variety of small form factor entry-level desktop PCs at low price points, including ultra-small designs (less than 1-litre chassis), fanless designs, and low-cost all-in-one designs.

Since Intel announced the first Atom processor for netbooks and entry-level desktop PCs in June 2008, the market has expanded rapidly. Since introduction, Intel has shipped over 40million Atom chips for netbooks to every major OEM around the world. In the same timeframe, netbooks have ramped faster and sold more units than Apple‘s iPhone and the Nintendo Wii. According to ABI Research, total Atom shipments for all segments are expected to continue to grow into the 100s of millions by 2011. Intel is not letting up, offering the next-generation platform for OEMs to continue to innovate around.

“The Intel Atom processor has feuled an entirely new category of computing over the last year and a half and we think the growth will continue for devices like netbooks and entry-level PCs built around basic computing and Internet usage models,” said Mooly Eden, Intel corporate vice president and general manager of Intel’s PC Client Group. “We’re excited to be delivering the next-generation Atom platform and working across the industry as we head into a second phase of growth, powering innovative new system designs with better performance, smaller footprints and better battery life.”

Intel has over 80 design wins to-date for the new Atom platform from such leading OEMs as Asus, Acer, Lenovo, Dell, MSI, Toshiba, Samsung and Fujitsu. While the bulk of the systems will feature the new Windows 7 Starter or Home Basic operating system, consumers will have a choice when it comes to selecting an operating system, with some OEMs offering Moblin Linux v2 as an alternative for customers who desire a customizable and differentiated user interface.

Worldwide netbook shipments by telecommunication companies are also growing and expected to fuel another round of expansion. Intel has been working closely with mobile operators and modem vendors to advance 3G capabilities in netbooks in established and emerging markets. To date, approximately a dozen service providers offer netbooks in various markets, and the numbers are expected to grow with the newest platform.

Improved Processor and Graphics Performance
One of the most significant features of the new platform is the integration of the memory controller and graphics into the CPU, a first in the industry on x-86 chips. That means two chips (CPU+chipset) instead of the previous three (CPU+chipset, I/O controller hub), a lower TDP and substantial reduction in cost, overall footprint and power. The netbook platform features a 20% improvement in average power and smaller package size over the previous Atom platform. This translates into smaller and more compact system designs and longer battery life. Because of the integration, the total footprint for the netbook platform has decreased by approximately 60%. For entry-level desktop PCs, it’s nearly 70% reduction in footprint and about 50% lower TDP than the previous generation.

About the Platform
The N450 is a single core atom processor with 512k of L2 cache and a seven-watt total kit TDP including chipset. The D410 for entry-level desktop PCs is a single-core Atom processor with 512k of L2 cache and 12-watt kit TDP including chipset, and the D510 for entry-level desktop PCs is a dual core Atom processor with 1meg L2 cache and 15-watt total kit TDP including chipset. The new chips all run 1.66GHz. Pricing and availability will be announced in January as systems become available from OEMs.

Cindy Ng, Intel Netbook Marketing Team, demonstrates the Intel Atom Processor N450 for netbooks and the Intel Atom Processor D410 and D510 for entry-level desktops.






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From left: Eleanor Jacoba, alliance manager for SAP Philippines; Diane Fanelli, senior VP-Industries and Solutions for SAP Asia Pacific Japan; Therese Benjamarie Serrano, President of Vista Land; Manuel Paolo Villar, corporate planning head for Vista Land; Yasmin Calma, consulting director for Supply Chain Consulting; Carina Aguila, account manager for Supply Chain Consulting; and Jennifer Ligones, country manager for SAP Philippines.


Supply Chain Consulting, a Fujitsu company and an IT software and services provider has been awarded Best SAP ERP Implementation for Vista Land and Lifescapes Inc. and Best SAP Upgrade Project for International Container Terminal Services Inc. (ICTSI) (as the Implementation Partner of SAP Philippines for ICTSI) at the SAP World Tour 2009, in recognition of the company’s implementation of customized SAP solutions for its customers.

The year 2009 has been a notable year for growth and success for Supply Chain Consulting, as it continues to push through with expansion plans in the Philippines and globally, aided by its recent acquisition by the software giant, Fujitsu. The acquisition provides Supply Chain Consulting with a global reach and massive support base for its clients.

“The SAP awards are an achievement for Supply Chain Consulting, and acknowledge our excellence in identifying, implementing, and sustaining solutions that work for our customers. Receiving two awards this year cements our commitment to our clients and to our plans here in the Philippines,” Jan Biezepol, Supply Chain Consulting managing director for Asia said.

SAP awards are given by SAP to outstanding partners who have shown excellence in enhancing the customer experience with the use of SAP. The implementation of SAP addresses critical issues such as innovation and an improved return on investment.

ICTSI and Vista Land are in the ports and terminals, and real estate industries, respectively. The distinct business models and were provided customized business solutions showing Supply Chain Consulting’s strength in gaining insight into businesses and implementing industry-leading business solutions that improve decision making across an organization. Supply Chain Consultingprovides SAP enterprise resource planning solutions, which supports more than 25 industries and 43,000 customers worldwide.

“After a thorough assessment of SAP partners, we chose Supply Chain Consulting because of how they proposed to strengthen our business through top-of-the-line SAP ERP services. Supply Chain Consulting implemented a customized ERP solution that has not only helped streamline our business processes, but also reinforced and improved our resource management. We are impressed and satisfied with the way Supply Chain Consulting provided us with world-class service, and we look forward to having a continuous working relationship with them.”

“These awards do not only serve as testimony to the excellent performance of Supply Chain Consulting but also a reflection of the partnership and commitment of SAP Supply Chain Consulting to provide extreme value to our customers,” Biezepol added. “We look forward to continuing our commitment to quality and providing the best-available solutions for our customers here in the Philippines.”

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Percival C. de los Reyes, SVP – Managed Data Services IP-Converge; and Simon Lee, Regional General Manager for Asia, Interactive Intelligence Inc.


IP-Converge, the IT and telecommunications subsidiary of publicly listed IPVG Corp., has signed an agreement for the distribution of Interactive Intelligence all-in-one IP communications software solutions to contact centers and enterprise businesses throughout the Philippines.

“The Philippines remains to be the preferred location for contact center outsourcing due to its lower operational costs and highly-skilled workforce. Our partnership with Interactive Intelligence, with its excellent track record in providing all-in-one IP communications software solutions, further strengthens our IPC VOICES offering to contact centers, creating the most innovative and reliable solutions available in the market,” said Percival C. de los Reyes, IP-Converge senior vice-president for managed data services.

“A move to unified communications is an important step to ensure our country’s competitive edge in the outsourcing arena and at the same time help customers increase operational efficiency at reduced costs”, de los Reyes continued.

Simon Lee, Interactive Intelligence regional general manager for Asia, says: “Our more than a decade of application development experience, combined with the network infrastructure specialization and local presence that IP-Converge brings, will ensure customers throughout the Philippines get the kind of solutions that best fit their unique technical and operational needs. And as a key Asia Pacific growth market, the Philippines also represents a prime opportunity to receive the benefits a unified IP contact center solution provides.”

The Philippines, along with India, Malaysia and China, contributed more than 54% of the total Asia Pacific contact center outsourcing market, estimated at US$ 13.7 billion in 2008, according to Frost & Sullivan‘s “Contact Center Outsourcing Trends in the Asia Pacific Market, 2008-2011″ report, published in February 2009.

The report also indicated that “the Philippines will see relatively heightened [IP] adoption,” and that “unified communications in the contact center is emerging as a key theme.”

“The Interactive Intelligence software will give our contact center customers phased migration to IP, while enjoying the operational benefits and cost-efficiency of a truly unified platform,” de los Reyes said. “Adding our personalized ’boutique’ approach to customers, these contact centers will receive maximum return on investment, while establishing competitive differentiation by providing better customer service.”

In 1997, Interactive Intelligence released its single-platform, all-in-one communications software suite, Customer Interaction Center (CIC), to eliminate the cost and complexity introduced by multipoint products. CIC provides multi-channel contact center automation and enterprise IP telephony functionality, including SIP-based switching; multi-channel routing and queuing; outbound/blended dialling; presence management; multi-channel quality monitoring; workforce management; interactive voice response; unified messaging; Web self-service; e-mail response and knowledge management; and communications-based process automation.

Backed by more than 3,000 customers worldwide — including successful multinational installations at companies such as Fujitsu, Oracle and RIM – , Interactive Intelligence is now a proven provider of all-in-one IP communications software solutions that is  consistently named a ‘top ten’ global contact center vendor by industry analysts such as Datamonitor, Frost & Sullivan and Gartner.

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