Dr. Ben Eisner, the new president and chief operating officer of global contact center solutions provider Cosmocom, recently visited the Philippines and was welcomed by executives of premier ICT company ePLDT. During his stay, Dr Eisner and other Cosmocom officials toured ePLDT’s VITRO Data Center as well as the PLDT and SMART Contact Centers. Dr. Eisner also met with ePLDT president and chief executive officer Beth G. Lui as well as top representatives from PLDT and SMART during a special dinner held in his honor. Cosmocom technology is available in the country through ePLDT’s Unified Contact Center Plus line of solutions, which is currently used by clients from various industries including the BPO and financial sectors. Photo shows (seated from left) Jessica Powell, Vice President for Sales and Marketing-ePLDT; Yohlie C. Jarlego, Assistant Vice President for IP Contact Center Solutions-ePLDT; Joy Sanchez, Customer Care Department Head-SMART; Dr. Ben Eisner; Mrs. Shlomit Eisner; and Beth G. Lui. (standing from left) Andie Rees, Vice President for Asia Pacific and Japan-Cosmocom; Joma Cruz, Corporate Customer Care Head-PLDT; Gene de Guzman, Corporate Operations Support Head-ePLDT; Aislinn Duque, CRM Support Services Manager-ePLDT; Joe Bondoc, Adaptive Credit and Payment Systems Department Head-SMART; Adrien Tan, Senior Manager for Technical Operations/Customer Care-SMART; Beng Kiat Yeo, Channels Director for Asia Pacific-Cosmocom; and Joey Torregoza, Service Delivery Management Head-ePLDT.