LONDON – QUESTION When I try to start the Backup & Restore utility on my new hard drive I get the error message: ‘The backup application could not start due to an internal error — Server execution failed (0×800800005)’. Thomas Milne

HELPROOM ANSWER Your Windows user account doesn’t have the privileges it needs to run the task, Thomas. Go to Start, right-click Computer, then choose Manage, Local Users and Groups, Groups. Right-click Administrators and click ‘Add to group’, Add, Advanced, Find Now. Double-click Local Service and press Ok.

You should now see the entry ‘NT Authority\Local Service’ in the list.

Click Ok and reboot the PC.